POLICIES - SALES
How to Order
Once you have made your selection from our on-line catalog, please
contact us by phone or e-mail
to determine availability and to formally place your order. Please include
the item's reference number, make, model, form of payment and mailing
address when placing your order. Any questions regarding the watch you
have selected can be answered at this time. We will respond to requests
for reservation of a watch in the order received.
You may also order a watch directly from our website with payment by
PayPal, Visa or MasterCard. All online orders will be confirmed before
the sale is finalized.
We are open for business Tuesday through Friday from 10 AM to 5:30PM
and Saturday from 9 AM to 1 PM EST. You may leave a voice mail at other
times with detailed call back information and we will contact you by
our next business day.
Payment for Purchases Within the USA
We accept payment by Visa, MasterCard, PayPal, wire transfer, money
order or cashier's check. We do not accept COD orders. We will only
ship to a confirmed address. Full payment must be received and verified
Payment for Purchases Outside the U.S.
We do not accept credit cards for purchases outside the United States.
We will accept PayPal or bank-to-bank wire transfers only. Our bank
wire transfer information will be provided upon order confirmation.
We will only ship to a confirmed address once payment is received and
Shipping from Pieces of Time
Your purchase will be shipped promptly once payment has been verified.
Our preferred method of shipping is via United States Postal Service for both domestic
and international shipments. Any purchase over $1000 will be sent USPS Express or Registered
Your watch will be packed safely and securely and all shipments are
fully insured. Shipping and insurance costs vary according to destination
and amount of purchase. We do NOT charge a handling fee.
Shipments to Pieces of Time
When mailing a watch for repair, return, sale or trade, please be sure
to include your name, address, phone or e-mail address and a description
of the repair or transaction.
Please call us with any questions you may have about the proper packing
or shipping of your watch. We recommend that you ship by Federal Express,
United Parcel Service or by United States Postal Service Registered
Mail. You are responsible for arranging your own insurance coverage
for your shipment.
We will contact you when we receive your watch.
- RETURNS -
As we want our customers to be completely satisfied, we have a 3 day
unconditional return policy. Please contact us by the third business
day after you receive the watch if for some reason you decide to return
it. We will refund the full purchase price less shipping charges upon
receipt and inspection of the watch. Watches being returned for refund
or service should be insured with signature required. The safe return
of a watch is the customer's responsibility. The watch must be in the
same condition as it was received. Shipping charges are not refundable.
The 3 day return policy does not apply to international sales.
Service work and watch purchases
All service work includes a one-year warranty on workmanship. This warranty
covers the proper mechanical operation and timekeeping of any watch
sold or serviced by us, (unless otherwise stated). We will make good
at no charge any defect in our workmanship.
Please note: because of age and technology at the
time, please do not expect a vintage timepiece to be as accurate as
We are not responsible for misuse, accidents, breakage of parts not
repaired by us or water damage. This warranty is void in the event the
watch case is opened by anyone other than Pieces Of Time, LLC.
Please keep in mind that Water Resistance is a temporary condition.
Damage or disruption to the crown, case tube, or crystal can compromise
resistance to water. Others factors such as dust, temperature changes,
cosmetics, perspiration and age will leave your watch vulnerable to
moisture and possible damage. Most manufacturers suggest you have your
watch tested once a year. We offer this service at a minimum charge.
The right to download and store images, text or pages
from this site is granted to users for their personal use only. Any
other reproduction, by any means - mechanical or electronic without
the express written permission of Pieces Of Time, LLC is strictly prohibited.
Rolex is a trademark of Rolex USA. Pieces Of Time, LLC
is not affiliated with Rolex USA or any of the brands we sell or service.